If you want a refund for your purchase and meet any of the below criteria, please get in touch.
**QUALITY GUARANTEE **
Our policy guarantees a full refund if you are not completely satisfied with the quality of the game after attending the event.
If you can’t attend an event anymore, you have two options:
- Change the date of your ticket for a future one that we’re organizing
- Transfer the ticket to another person (you must request this no later than 48 hours before the event starts)
In either case, please contact us at care@questoapp.com to complete the date change or transfer.
*** We only offer refunds if you have attended the event, completed the game, and are not satisfied with its quality.
To be eligible for a refund, you must contact our customer support team (care@questoapp.com) within 72 hours of completing the game at the event. You need to provide a reason for your dissatisfaction.
**CANCELLATIONS **
If the event is cancelled due to unforeseen circumstances and/or an external factor outside of our control (extreme weather, local authorities request, other extreme cases), we can:
- change the date of your ticket for a future event that we’re organizing
- allow you to transfer it to someone who can attend a future event
If the event is cancelled because of factors that are in our control, we can:
- issue a full refund at your request
- change the date of your ticket for a future event that we organize
- allow you to transfer your ticket to someone who can attend a future event
If you want a refund and meet any of the above criteria, please contact us at care@questoapp.com detailing your situation.
